Outright moronic would best describe what four call center agents from Philippines-based Sitel did to the customers of their client, Telecom, a cellular communications provider based in New Zealand. Five Telecom customers reported receiving obscene messages from their provider. Further investigations showed that the messages came from Telecom's outsourced customer service provider Sitel.
What were those four people thinking? Other than the fact that they will surely lose their jobs, apparently, even the Philippine police are now involved in the investigations given the serious nature of the offense. Apart from that, I can just imagine the backlash on the Philippine community in New Zealand. I have some friends who moved to New Zealand and I have yet to hear from them how this has affected the Filipinos there. I hope there won't be any serious Pinoy-bashing that will happen as a result of this.
By far, seven internet sites are already carrying the news item. For sure, more will pick up on this. For more information, here are the sites:
Radio New Zealand
The Southland Times
Newstalk ZB Auckland
New Zealand Herald
The National Business Review